Job Information
Emerson Manager Commercial Excellence in DIEGEM, Belgium
Are you a professional seeking a new challenge in a dynamic and fast developing business? By joining us in Diegem, Belgium or Rijswijk, Netherlands , you will become part of the Global Sales team with Benelux responsibility. #LI-Hybrid
The Manager Commercial Excellence will drive digital transformation and implementation of Sales Excellence. Your focus will be implementation of the Emerson Digital Customer Experience towards a coordinated and assisted buying experience. Furthermore, you will share the responsibility with the General Manager and Sales Leadership to assure an efficient Sales process, to increase customer value through greater customer insights, better customer care, and optimized channel approaches.
Please note we follow a process of continuous selection and will close the vacancy as soon as we find the right candidate, so do not delay submitting the application.
In This Role, Your Responsibilities Will Be:
Support sales by deepening customer insights, improving customer care, and optimizing channels
Improve usage of our Content Management System (CMS), Customer Relationship Management (CRM) system, and other sales enablement platforms
Implement changes in processes, tools, and strategies for sales functions, using analytics to measure and improve efficiency and performance
Lead digital business initiatives and projects
Develop growth plans aligned with Emerson Benelux's strategy, including training, tools, processes, and organizational change
Ensure a consistent Digital Customer Experience, focusing on Omni Channel implementation, eCommerce in Benelux, and Digital Front Door adoption (e.g., MyEmerson, Portals/EDI, Punchout)
Lead a small team for Marketing and the Sales Desk
Coordinate and coach BUs and cross-BU sales teams, growing customer relationships and embedding industry fluency
Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You anticipate customer needs and use customer insights to provide services that are beyond expectations and to drive and guide the development of new offerings.
You actively listen and check for understanding, adjusting communication content and style to meet the needs of diverse partners.
You build teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
Commercial or technical bachelor’s degree or equivalent experience
Extensive project delivery experience
Excellent understanding of sales processes, experience of working in sales or sales operations and customer care
Appropriate levels of experience leading, mentoring and developing teams
Good understanding of CRM & CMS tools
Proficiency in English language
Preferred Qualifications that Set You Apart:
Experience in delivery of digital programs in a complex Matrix organization
Experience in industrial automation environment; with a good knowledge of technical products and understanding of similar industries (e.g. chemical, petrochemical, energy, power, life science)
Proficiency in Dutch/ Flemish language
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.
Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 24006192
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.