Job Information
Emerson Manager Global Response Center in Mandaluyong, Philippines
Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Manager, Global Response Center , you will oversee the day-to-day operations of Customer Care/Global Response Center operations. You will act as the point of contact in Manila between the businesses and all Manila activities.
In this capacity, you will participate in operations reviews, organization reviews, and Manila policy review meetings, ensuring the career development of the subordinates. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In this Role, Your Responsibilities Will Be:
To provide overall business direction and long-term strategy through goals rolled down and strategy deployment activities.
To implement business operations and service solutions utilizing the continuous improvement process to increase the effectiveness, efficiency, and quality of the workgroup.
To develop and implement operational operating tools, controls, processes, and procedures that are needed within the organization.
To manage partner communication to ensure that pertinent laws, rules, regulations, policies, and programs in the Philippines are explained and upheld.
To deal effectively with customer needs, issues, and escalations and provide an efficient and reliable infrastructure to meet customer demands and service delivery.
To support the operational budgeting activities to help implement cost-saving initiatives.
To meet with team members regularly to review individual performance, provide feedback and coaching, and develop other developmental, training, and career progression plans to ensure the success of the individuals within the team.
To participate in goals-roll-down processes, propose activities, and set quarterly and yearly directions for the teams.
Who You Are:
You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You deliver messages in a clear, compelling, and concise manner. You formulate a clear strategy and map aggressive steps that will accelerate the organization toward its goals.
For This Role, You Will Need:
Bachelor's degree, Master's degree, or other graduate-level education.
5 years of experience leading teams and operations in Customer Service.
Experience with data extraction and analysis.
With industry knowledge and experience.
Highly developed interpersonal skills with excellent written and oral communication skills.
Preferred Qualifications that Set You Apart:
- Experience in business process outsourcing or shared services is a plus.
Our Offer To You:
By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
Requisition ID : 24007155
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.